Call Center Specialist (Agent) San Fernando, Pampanga
NETCAST BPO Services is a cutting edge provider of contact center and business process outsourcing services. Offering both domestic and off-shore solutions for inbound, outbound, email, chat and back office services.
NETCAST BPO Services is home to a team of experts in the fields of technology, client management and operational delivery. A wealth of talent representing over 100+ years experience creating customized software solutions, cost effective contact management, customer service and sales delivery solutions.
NETCAST BPO Services is seeking highly motivated, dependable, and professional Call Center Specialist to service our client accounts in a friendly and exceptional manner. The position entails leading interactions with customers and creating positive outcomes. Successful candidates must be highly motivated, have strong telephone communication skills, be able to multi-task with a keen eye to detail and accuracy.
Essential Job Duties:
· Handle a high volume of calls
· Always maintain a positive attitude and contribute to exceptional customer experiences.
· Maintain a high level of professionalism at all times with customers/clients.
· Able to speak and write proficiently in English
· Positive attitude and friendly demeanor.
· Basic computer knowledge/technical skills
· Availability for Nights, Weekends, and Holiday shifts.
· Excellent Telephone Etiquette
· Ability to handle sensitive and confidential information
· Attention to detail and quality oriented
· Sales and or customer service experience.
· College degree or equivalent work experience
Please email your cvv to: HR@netcastbpo.com
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NETCAST Is an Equal Opportunity Employer.