Call Center Specialist (Agent)                                                                San Fernando, Pampanga


Company Overview:

NETCAST BPO Services is a cutting edge provider of contact center and business process outsourcing services. Offering both domestic and off-shore solutions for inbound, outbound, email, chat and back office services. 

NETCAST BPO Services is home to a team of experts in the fields of technology, client management and operational delivery. A wealth of talent representing over 100+ years experience creating customized software solutions, cost effective contact management, customer service and sales delivery solutions.


Position Summary:

NETCAST BPO Services is seeking highly motivated, dependable, and professional Call Center Specialist to service our client accounts in a friendly and exceptional manner. The position entails leading interactions with customers and creating positive outcomes. Successful candidates must be highly motivated, have strong telephone communication skills, be able to multi-task with a keen eye to detail and accuracy.

 
Essential Job Duties:

· Handle a high volume of calls

· Always maintain a positive attitude and contribute to exceptional customer experiences.

· Maintain a high level of professionalism at all times with customers/clients.

 
Minimum Requirements:

· Able to speak and write proficiently in English

· Positive attitude and friendly demeanor.

· Basic computer knowledge/technical skills

· Availability for Nights, Weekends, and Holiday shifts.

· Excellent Telephone Etiquette

· Ability to handle sensitive and confidential information

· Attention to detail and quality oriented

 
Preferred Requirements:

· Sales and or customer service experience.

 
Education:

· College degree or equivalent work experience
 

Please email your cvv to: HR@netcastbpo.com