Benefits to our Clients:
Cost savings: Through a combination of highly qualified US and Off-Shore personnel, NETCAST yields excellent Sales results and Customer satisfaction at affordable prices.
Multi level Contact Systems: NETCAST's use of its "Virtual Agent" system allows control of and accounting for all media types collected in one client database. Telephone (Inbound and outbound), Email, Chat, Web interactions and even white mail are accounted for in a common database.
State of the Art reporting mechanisms: NETCAST's reporting systems span the typical ACD reporting to also account for Sales and Sales activity reporting via TFN or geographical distribution within daily, weekly or monthly reporting or in Real time as per client requirement. NETCAST also supplies full call recording capabilities as well as open monitoring.
Ease of Connection to client systems: For ease of client reporting in comparable formats.
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NETCAST Is an Equal Opportunity Employer.